The role of a National Disability Insurance Scheme (NDIS) plan management service provider is far from an easy one, and it can be a challenge to find someone who can adequately meet the needs of a person who has a permanent and significant disability.
To ensure that the person they are considering for the job is a good fit, NDIS participants, parents, and guardians must have a list of the qualifications that they are looking for in a service provider. Having a standard will not only help them ascertain that the provider will check all the necessary boxes, it will also make the process of looking for the right provider much faster and easier.
Different people have different needs, and one person’s requirements for an NDIS plan management service provider may be quite different from that of another. Still, people who want to be in the service of others must possess certain qualities so that they can help their clients achieve their goals.
Here are 4 qualities that every participant should consider prior to choosing the person or organisation who will provide them with assistance.
#1 – High Level of Responsiveness
Navigating Australia’s NDIS can be a challenging task for participants who are still in the process of getting on board the program. Naturally, people and families who are not too familiar with the system will have a lot of questions for their service providers, some of which can be quite time-sensitive.
In such a case, will the service provider be able to respond to the inquiries of the client quickly? Also, service providers are in charge of processing the invoices of their clients. If they can complete this task consistently and in a timely manner, then they can definitely make the lives of their clients much easier.
At the same time, while there are clients who have established a routine with their service providers, there are also times when a person may unexpectedly need immediate assistance.
When such an occasion arises, will the service provider be able to respond quickly, at the very least to indicate whether or not they can offer their services? Will they be able to provide practical assistance to their clients on short notice? Is there a phone number that clients can call if they need an immediate response, and is the service provider also accessible through email or other communication channels? If the answer to all these questions is yes, then it’s definitely a good sign.
#2 – Good Problem Solving Skills
NDIS service providers deal with different types of clients, each with their own sets of strengths and weaknesses. How they approach each of their client’s challenges can vary, as the solutions that may work for one client may not be appropriate for another’s situation, similar as they may seem.
It’s important, then, for service providers to have good problem solving skills. They should be able to identify what the issue is, the limitations presented by the situation, the resources they have access to, and how they can best help their client reach their specific goals.
This quality also applies to any questions that the client, their guardian, or their parents may have. A good NDIS plan management service provider should be willing to go above and beyond so they can present practical and accurate answers to the people they work with.
#3 – Compassion and Friendliness
While they may be service providers, the people that make up the NDIS system are ultimately working in a people-oriented profession. On top of providing their clients with practical services, service providers should exercise their duties with compassion.
While they should carry out their work with respect and professionalism, service providers should also treat their clients with warmth and friendliness. In addition, they should do their part in maintaining a safe environment for the people around them. If their client finds noises too stimulating, for example, then the NDIS provider can help keep background noise at a minimum.
#4 – Expertise on Providing Support
NDIS service providers are professionals, and they have conditions and requirements that they should adhere to; otherwise, they will not be listed by the agency in charge of the program.
NDIS plan management service providers should have a list of all the plans they support and the services that they provide their clients, and most of the time, these are on the provider’s website.
In addition, NDIS participants, parents, or guardians can schedule virtual or face-to-face meetings with their prospective service provider, during which they can discuss the plans and benefits that can help meet the client’s needs and goals.
The support of the right plan management service provider can empower NDIS participants, ensure that they have every chance to take part in community life, and enjoy the experiences and opportunities that other people have. The presence of a support worker with all the matching qualities can certainly make a difference in the lives of people with disabilities.